{"id":319,"date":"2025-07-10T15:48:09","date_gmt":"2025-07-10T15:48:09","guid":{"rendered":"https:\/\/dianetpettersson.fr\/?page_id=319"},"modified":"2025-09-08T16:59:16","modified_gmt":"2025-09-08T16:59:16","slug":"cgv","status":"publish","type":"page","link":"https:\/\/dianetpettersson.fr\/en\/cgv\/","title":{"rendered":"GTC"},"content":{"rendered":"<h2 class=\"wp-block-heading has-background has-large-font-size\" style=\"background-color:#e9e9e9\">General Terms and Conditions of Sale (GTCS)<\/h2>\n\n\n\n<p class=\"has-small-font-size\" style=\"font-style:normal;font-weight:400\"><strong>Diane Toulemonde - Sex therapist &amp; couple therapist<\/strong><br><strong>Last update : 10-07-2025<\/strong><\/p>\n\n\n\n<p><strong>1. Identity of the service provider<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\"><strong>Name<\/strong> : Diane Toulemonde<br><strong>Activity<\/strong> : Sex therapist - Couple therapist (unregulated self-employed activity)<br><strong>SIRET<\/strong> : 797\u202f653\u202f995\u202f00036<br><strong>Head office address<\/strong> : 128 rue de la Louvi\u00e8re, 59800 Lille, France<br><strong>E-mail<\/strong> : diane.t.pettersson@gmail.com<br><strong>Phone<\/strong> : 07 49 75 27 81<\/p>\n\n\n\n<p><strong>2. Nature of services<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\">The sessions offered are non-medical therapeutic support. Their aim is to support people (individuals or couples) in their intimate, relational, emotional and sexual life. Under no circumstances do they replace medical or psychiatric care or treatment prescribed by a health professional.<\/p>\n\n\n\n<p><strong>3. Target audience<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\">Support is aimed at <strong>adults<\/strong>We are here to help you, whether you are an individual or a couple, whatever your gender, sexual orientation or life history.<\/p>\n\n\n\n<p><strong>4. Sessions<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\">The sessions are carried out <strong>online only<\/strong>via a secure videoconference link sent when the appointment is booked.<\/p>\n\n\n\n<p><strong>5. Paiement<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\">Prices are given when you book your appointment or are available on request.<br>They are expressed in euros including VAT. - <strong>VAT not applicable, article 293B of the CGI (micro-BNC scheme)<\/strong>. Payment is made <strong>on receipt of invoice<\/strong>sent by e-mail after each session.<br>Payment can be made by <strong>bank transfer<\/strong> or other secure means indicated by the therapist.<\/p>\n\n\n\n<p class=\"has-small-font-size\">In the event of <strong>late payment<\/strong>, a <strong>flat-rate indemnity for collection costs of 40\u20ac<\/strong><strong>\u202f<\/strong><strong>\u20ac<\/strong> will be applied, in accordance with article D.441-5 of the French Commercial Code. Late payment penalties may also be applied, based on the legal rate in force.<\/p>\n\n\n\n<p><strong>6. Dur\u00e9e et tarifs des s\u00e9ances<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">S\u00e9ance individuelle : 70\u20ac &#8211; 60min<\/li>\n\n\n\n<li class=\"has-small-font-size\">Couple session: 90\u20ac - 60min<\/li>\n<\/ul>\n\n\n\n<p class=\"has-small-font-size\"><strong>Pack<\/strong><br>En ce qui concerne les packs, le paiement total est d\u00fb d\u00e8s la premi\u00e8re s\u00e9ance. En cas d&rsquo;annulation ou d&rsquo;arr\u00eat des s\u00e9ances, les s\u00e9ances non utilis\u00e9es ne seront pas rembours\u00e9es.<\/p>\n\n\n\n<p><strong>7. Making an appointment<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\">Les rendez-vous sont pris via <a href=\"https:\/\/dianetpettersson.fr\/en\/\">https:\/\/dianetpettersson.fr\/<\/a> ou via resalib.fr\/p\/115478 et confirm\u00e9s par e-mail ou message.<br>Making an appointment implies acceptance of these terms and conditions.<\/p>\n\n\n\n<p><strong>8. Cancellation \/ Postponement of meeting<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\">All cancellations or requests for postponements must be made <strong>at least 48 hours in advance<\/strong>.<br>Pass\u00e9 ce d\u00e9lai, la s\u00e9ance est consid\u00e9r\u00e9e comme due, sauf cas de force majeure ou justification exceptionnelle. En cas de non-pr\u00e9sentation \u00e0 une s\u00e9ance sans pr\u00e9avis, aucun remboursement ne sera effectu\u00e9. <\/p>\n\n\n\n<p class=\"has-small-font-size\"><strong>Retard du patient<\/strong><br>En cas de retard du patient sup\u00e9rieur \u00e0 10 minutes par rapport \u00e0 l\u2019horaire pr\u00e9vu de la s\u00e9ance, le professionnel se r\u00e9serve le droit d\u2019annuler la s\u00e9ance. Dans ce cas, la s\u00e9ance sera consid\u00e9r\u00e9e comme due dans son int\u00e9gralit\u00e9, sans possibilit\u00e9 de remboursement ou de report, sauf cas de force majeure d\u00fbment justifi\u00e9.<br>En cas de retard inf\u00e9rieur ou \u00e9gal \u00e0 10 minutes, la s\u00e9ance pourra \u00eatre maintenue dans la mesure du possible, mais ne sera ni prolong\u00e9e ni rembours\u00e9e. Le co\u00fbt de la s\u00e9ance restera le m\u00eame, quel que soit le temps effectivement r\u00e9alis\u00e9.<\/p>\n\n\n\n<p><strong>9. Commitment and confidentiality<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\">Discussions are strictly confidential and take place with respect for each person's words, experiences and limits. Clients remain solely responsible for their involvement in the therapeutic process.<\/p>\n\n\n\n<p class=\"has-small-font-size\">Dans le cadre de la th\u00e9rapie de couple, des s\u00e9ances individuelles peuvent avoir lieu. Les \u00e9changes restent confidentiels ; toutefois, si des informations importantes pour la dynamique du couple (telles qu&rsquo;une infid\u00e9lit\u00e9, une addiction, un projet de s\u00e9paration non exprim\u00e9, etc.) ne sont pas partag\u00e9es avec l\u2019autre partenaire, vous serez encourag\u00e9\u00b7e \u00e0 les aborder lors des s\u00e9ances conjointes.<br>Si vous ne vous sentez pas pr\u00eat\u00b7e \u00e0 en parler imm\u00e9diatement, nous pourrons travailler ensemble sur cette difficult\u00e9. En revanche, si vous d\u00e9cidez de ne pas divulguer ces informations, je pr\u00e9f\u00e8re ne pas en \u00eatre inform\u00e9\u00b7e.<br><br>L\u2019espace th\u00e9rapeutique ne peut devenir un lieu de maintien de secrets, car cela compromettrait l\u2019\u00e9quilibre et l\u2019\u00e9thique de la d\u00e9marche th\u00e9rapeutique.<\/p>\n\n\n\n<p><strong>10. Responsibilities and limits of support<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\">The support offered does not replace a medical diagnosis or psychiatric treatment.<br>If necessary, the therapist can refer the patient to other healthcare professionals or specialist structures.<\/p>\n\n\n\n<p><strong>11. Applicable law<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\">These General Terms and Conditions are governed by the <strong>french law<\/strong>.<br>In the event of a dispute, an attempt at amicable resolution will be preferred before any legal proceedings.<\/p>\n\n\n\n<p><strong>12. Consumer mediation<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\">In accordance with article L.612-1 of the French Consumer Code, you can call on the services of an approved mediator for any dispute that cannot be resolved amicably.<br>Mediator : <em>on hold<\/em><\/p>\n\n\n\n<p><strong>13. Intellectual property rights<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\">All content (media, documents, texts, tools) transmitted during sessions or present on my online media are protected. Any unauthorised reproduction, distribution or use is prohibited.<\/p>\n\n\n\n<p><strong>14. Confidentiality and security of online exchanges<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\">As the sessions are carried out remotely, the customer acknowledges that the use of videoconferencing tools or digital exchanges (e-mail, booking platforms, etc.) entails some risks. <strong>risks inherent in telecommunications<\/strong>despite the precautions taken.<\/p>\n\n\n\n<p class=\"has-small-font-size\">This includes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">occasional failures in the reliability or security of the Internet network,<\/li>\n\n\n\n<li class=\"has-small-font-size\">the impossibility of guaranteeing continuity or quality of connection,<\/li>\n\n\n\n<li class=\"has-small-font-size\">the technical limitations of certain third-party tools (bugs, outages, viruses, etc.),<\/li>\n\n\n\n<li class=\"has-small-font-size\">and, more generally, any incident beyond the therapist's direct control.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-small-font-size\"><strong>Diane Toulemonde cannot be held responsible for technical malfunctions or their consequences.<\/strong>when these are due to external factors.<\/p>\n\n\n\n<p class=\"has-small-font-size\">All the information shared during the sessions is <strong>strictly confidential<\/strong>This is done while respecting the professional ethics and privacy of our customers.<br>The therapist undertakes not to divulge any personal data or content exchanged, except in the event of a legal obligation or at the express request of the customer.<\/p>\n\n\n\n<p class=\"has-small-font-size\">The customer is responsible for <strong>security of its own digital environment<\/strong>This includes the choice of a quiet, private place for consultation, a secure password for online tools, and the confidentiality of communications.<\/p>\n\n\n\n<p><strong>15. <strong>Comportement inappropri\u00e9 ou violent<\/strong><\/strong> <\/p>\n\n\n\n<p class=\"has-small-font-size\">Tout comportement ou parole d\u00e9plac\u00e9\u00b7e \u00e0 caract\u00e8re sexuel (gestes explicites, allusions, masturbation, questions intrusives, etc.) entra\u00eenera : l\u2019arr\u00eat imm\u00e9diat de la s\u00e9ance (sans remboursement),et, le cas \u00e9ch\u00e9ant, un signalement aux autorit\u00e9s comp\u00e9tentes.<\/p>\n\n\n\n<p class=\"has-small-font-size\">Tout comportement violent, agressif, insultant ou mena\u00e7ant, qu\u2019il soit physique ou verbal, envers le professionnel ou toute autre personne, entra\u00eenera l\u2019arr\u00eat imm\u00e9diat de la s\u00e9ance, sans possibilit\u00e9 de remboursement. Cela s\u2019applique tant aux comportements survenus pendant la s\u00e9ance ou en dehors des s\u00e9ances. Le cas \u00e9ch\u00e9ant, de tels agissements pourront faire l\u2019objet d\u2019un signalement aux autorit\u00e9s comp\u00e9tentes.<\/p>\n\n\n\n<p class=\"has-small-font-size\"><strong>Violence au sein du couple<\/strong><br>Dans le cadre des th\u00e9rapies de couple, tout comportement physiquement violent entre les partenaires, qu\u2019il survienne pendant ou en dehors des s\u00e9ances, peut entra\u00eener l\u2019arr\u00eat imm\u00e9diat de l\u2019accompagnement th\u00e9rapeutique, \u00e0 la seule discr\u00e9tion du professionnel.<br>Les s\u00e9ances d\u00e9j\u00e0 effectu\u00e9es ou engag\u00e9es (y compris celles annul\u00e9es pour ce motif) resteront dues dans leur int\u00e9gralit\u00e9.<br>Le professionnel se r\u00e9serve \u00e9galement le droit, en cas de situation jug\u00e9e pr\u00e9occupante, de proc\u00e9der \u00e0 un signalement aupr\u00e8s des autorit\u00e9s comp\u00e9tentes ou de rediriger les partenaires vers des structures sp\u00e9cialis\u00e9es.<\/p>","protected":false},"excerpt":{"rendered":"<p>Conditions G\u00e9n\u00e9rales de Vente (CGV) Diane Toulemonde \u2013 Sexoth\u00e9rapeute &amp; Th\u00e9rapeute de coupleDerni\u00e8re mise \u00e0 jour : 10-07-2025 1. Identit\u00e9 du prestataire Nom : Diane ToulemondeActivit\u00e9 : Sexoth\u00e9rapeute \u2013 Th\u00e9rapeute de couple (activit\u00e9 lib\u00e9rale non r\u00e9glement\u00e9e)SIRET : 797\u202f653\u202f995\u202f00036Adresse du si\u00e8ge : 128 rue de la Louvi\u00e8re, 59800 Lille, FranceE-mail : diane.t.pettersson@gmail.comT\u00e9l\u00e9phone : 07 49 75 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-319","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dianetpettersson.fr\/en\/wp-json\/wp\/v2\/pages\/319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dianetpettersson.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dianetpettersson.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dianetpettersson.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dianetpettersson.fr\/en\/wp-json\/wp\/v2\/comments?post=319"}],"version-history":[{"count":7,"href":"https:\/\/dianetpettersson.fr\/en\/wp-json\/wp\/v2\/pages\/319\/revisions"}],"predecessor-version":[{"id":484,"href":"https:\/\/dianetpettersson.fr\/en\/wp-json\/wp\/v2\/pages\/319\/revisions\/484"}],"wp:attachment":[{"href":"https:\/\/dianetpettersson.fr\/en\/wp-json\/wp\/v2\/media?parent=319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}